Support
US TECHNICAL SUPPORT:
(800) 598-2370
bdsupport@rftechno.com
check out these videos FIRST
Have a question? Before calling our live support, check to see if there is a video that may help below.
Remote Access
Learn how to configure remote access from your smart phone to your Big Dog NVR/DVR utilizing PTCloud
General Use Guide
Learn the basics of navigating and using your Big Dog NVR/DVR software.
Playback
Learn how to playback recorded footage on your Big Dog DVR or NVR system.
Exporting Footage
Learn how to export your recorded surveillance footage to a USB flash drive from a Big Dog DVR or Big Dog NVR.
Documentation
Important documentation is available for download below.
- BDHD Series Quick Use Guide
- BDHD Remote Access Quick Use Guide
- BDHD DVR User Manual
- BDHD NVR User Manual
- BDHD Video Clip Playback and Merge
- CCTV Siamese Coax & Power Wire Stripping and Preparation
- NVMSv3 Quick Start Guide
- NVMSv3 User Manual
- NVMS7000 Quick Start Guide
- NVMS7000 User Manual
- VSPlayer Windows Manual
- VSPlayer Mac Manual
Software
Big Dog Recommended Software is available for download below.
- Windows PC Remote Viewing Software (NVMSv3.exe)
- MacOS PC Remote Viewing Software (NVMS7000.pkg)
- Windows PC Video Player (VSPlayer)
- MacOS PC Video Player (VSPlayer)
- Windows Media Player Codec (Platinum_Codec.exe)
- Network Discovery Utility (IP Portal.exe)
- Remote Desktop Client (Teamviewer QuickSupport.exe)
Information contained herein is subject to change without notice. It may be used by a party at their own discretion and risk.
We do not guarantee any results of assume any liability in connection with its use.